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IT management software (ITMS) or IT service management (ITSM) is an integral part of a business with a digital presence. In recent years, it has become necessary for the smooth workflow of businesses and enterprises. In fact, as per BMC, the use of ITSM has increased by over 35% in the past year in remote work. These tools allow you to monitor and control computer networks, including operating systems, security devices, databases, network devices, mainframes, applications, and web services. There are hundreds of IT Management Software out there, but choosing one that is best for fulfilling your needs takes time and effort. This article will outline the Top 6 IT support software and provide you with their features, pros, and cons. Let’s dive deep into it.
A List of Top 6 ITSM Software
Electric.aI has gained much popularity as an IT Support Software quickly. As a matter of fact, prestigious companies like TrustRadius, Bravely, Obligo, and others praised this tool. On top of that, notable organizations, including CNBC, Forbes, and TechCrunch, have covered it in their stories, highlighting the software’s importance. With advanced AI algorithms and a modern interface, Electric.ai stands out from the crowd. Moreover, it provides users with seamless integration and intelligent automation. Not to mention, with its modern dashboard, you can have all the data related to processes in a single place and quickly reach a data-driven decision.
Wrike is a cloud-based tool that provides work collaboration and project management services. It allows users to create, assign, and prioritize tasks. With its stats dashboard, project managers can easily track the project progress and activity of employees. Moreover, it provides the ability to automate processes, and with its mobile app, you can view activity from anywhere.
Smartsheet is another cloud-based IT management software that offers a flexible and customizable platform for managing your IT projects, tasks, and workflows. It’s a popular choice for businesses of all sizes, from small startups to large enterprises. Along with its task-tracking abilities, it provides the interface to integrate with different devices using APIs.
- Zohocorp ITMS
Zohocorp is well-known for creating IT solutions for businesses. It is one of the top IT management software that offers comprehensive suites of IT management tools aimed at helping organizations oversee their technology infrastructure and assets. This IT Management Software is designed to be user-friendly while providing robust IT team functionality.
Scoro is a comprehensive work management software that allows users to automate and secure the IT processes of an organization. This can take away the risk of human error if done manually. The main highlight of this software is its ability to plan and forecast resources for a project intelligently.
SolarWinds is an observability, database, and business management platform. It is used by big businesses to monitor and handle databases and access them. Moreover, it provides the feature to overlook the business’s finances and the projects’ progress.